Nirvara Global – i-Spice
Refund, Return & Cancellation Policy

Applicable to Domestic Shipments within India

1. General Policy Statement

All products sold under the i-Spice brand by Nirvara Global are supplied on an as-is basis, with no warranties expressed or implied. Due to the perishable and consumable nature of spice products, refund and return requests are subject to strict evaluation. These terms are designed to maintain product safety, hygiene, and regulatory compliance under FSSAI standards and other applicable guidelines.

2. Refund Policy

Refunds may be provided under specific and verifiable circumstances, including:

• Incorrect product delivered
• Damaged, broken, leaking, or tampered products upon receipt
• Missing items in the package

To initiate a refund request, customers must:

• Provide a complete, high-resolution unboxing video (not clips or edited footage) recorded from the start of unpacking
• Submit the video within seven (7) calendar days from the date of delivery
• Ensure the video clearly captures:
  • The outer packaging (shipping box or courier sleeve)
  • The product packaging (i-Spice pouch or container)
  • The tracking slip affixed to the package
  • Any visible defects, damages, tampered seals, leakage, spillage, or product discrepancies

Once submitted, Nirvara Global will review the evidence and initiate appropriate action. If approved, refunds will be processed within three to four (3–4) working days. Please note: shipping fees are non-refundable.

3. Return Policy

Due to the sensitive nature of food-grade items, returns are not accepted by default. However, Nirvara Global reserves the right to authorize return requests based on:

• Product condition
• Reason for return
• Applicable standards under FSSAI and other relevant regulations

Each return request will be reviewed on a case-by-case basis, and customers may be required to provide additional documentation or evidence.

4. Non-Delivery & Failed Delivery

Customers are responsible for submitting accurate and complete shipping details at the time of order.

Nirvara Global is not liable for delays, non-delivery, or returned packages resulting from:

• Incomplete or incorrect delivery address
• Invalid or unreachable contact numbers
• Recipient unavailability at the time of delivery attempt
• OTP or authentication disputes with courier agents

If the parcel is returned due to the above circumstances, the order will be marked closed, and no refund will be issued.

Disputes regarding delivery status must be raised within twelve (12) hours of delivery notification for Nirvara Global to initiate a Proof of Delivery (POD) investigation. Claims beyond this window cannot be accommodated.

5. Cancellation Policy

Orders placed on the Nirvara Global website are immediately routed to our logistics and fulfillment system for packaging and dispatch. Therefore:

• No order cancellation requests will be entertained once payment is confirmed
• Customers are advised to verify all order details before placing an order

6. Payment Methods

We accept the following payment modes:

• All major credit/debit cards
• UPI platforms, including Google Pay and PayTM
• Cash on Delivery (COD)—available only in select PIN codes

7. Support & Escalation

For assistance related to refunds, returns, or cancellations, customers may contact our support team via:

• Email: info@nirvaraglobal.com
• Phone: +91 8800328426
• Business Hours: 10:00am to 6:00pm

Our customer service team is dedicated to resolving disputes promptly and fairly in accordance with this policy.

8. Policy Updates

This document may be revised periodically without prior notice. Customers are encouraged to refer to the latest version available at https://nirvaraglobal.com/ before placing an order.