Nirvara Global – i-Spice
Shipping Policy
Applicable for Domestic Deliveries within India via Shiprocket Logistics Network

1. Shipping Partners and Coverage
Nirvara Global leverages Shiprocket, a multi-courier logistics aggregator, to manage domestic
shipping and delivery of products under the i-Spice brand. Shipments are fulfilled using one or more
third-party courier partners integrated via the Shiprocket platform, based on serviceability, speed,
and delivery optimization.
We currently ship to all serviceable PIN codes across India supported by Shiprocket’s network.

2. Order Processing Timeline
● Orders are processed within 24–48 hours of receipt, excluding Sundays and public holidays.
● Once dispatched, delivery timelines are subject to courier service and typically range from:
○ 2–7 working days for metro cities
○ 4–10 working days for non-metro and remote locations
Delivery estimates are indicative and not guaranteed, as they are dependent on third-party logistics
providers.

3. Shipment Tracking
● Customers will receive automated tracking updates via SMS/email once the order is shipped.
● Tracking details can also be accessed via the Nirvara Global website or support portal.

4. Shipping Charges
● Shipping fees are calculated at checkout based on the delivery location, weight, and
promotional eligibility.
● Any shipping fee paid is non-refundable, including in cases of refund requests.

5. Responsibility & Liability
Nirvara Global is responsible for:
● Timely handover of the packaged order to the logistics partner
● Ensuring correct labelling and packaging of the parcel
● Supporting customers in raising claims with Shiprocket for delays or disputes
However, Nirvara Global is NOT responsible for:
● Delays, damages, or delivery failures resulting from operational lapses by the courier partner
● Address errors, customer unavailability, or incorrect contact details provided during checkout
● Disputes related to OTP delivery, proof of delivery, or third-party verification mechanisms
In such instances, Shiprocket’s logistics partner terms, redressal timelines, and resolution
policies will apply. Nirvara Global will assist in facilitating communication but cannot override
logistics decisions made by the shipping carrier.

6. Non-Delivery & Returned Shipments
● If a delivery fails due to inaccurate address or unreachable contact number, and the
shipment is marked “Return to Origin” (RTO), the order will be considered closed.
● Re-delivery is not guaranteed and is subject to evaluation of the original failure reason.
● No refunds will be issued for RTO cases arising from customer input errors or failed
authentication.

7. Dispute Resolution
● Customers must notify Nirvara Global of any shipment-related issue within 12 hours of the
delivery status update (or failed delivery).
● Our team will raise the claim with Shiprocket’s support channel in accordance with their
grievance redressal protocols.
● Resolutions may include reattempt, refund, or cancellation based on courier confirmation.
These timelines are governed by Shiprocket’s terms and not by Nirvara Global directly.
● Nirvara Global will provide necessary documentation and assist in follow-up communication
but is not liable for final outcomes decided by the courier.

8. Customer Support
For concerns related to shipment, tracking, or non-delivery, customers may contact:
● Email: info@nirvaraglobal.com
● Phone: +91 8800328426
● Business Hours: 10:00 am – 06:00 pm
This policy is subject to revision based on updates to shipping partner protocols and operational
practices. Customers are encouraged to consult the latest version of the policy available at
www.nirvaraglobal.com before placing an order.